Legal

Refund & Cancellation Policy

Last updated: 15 October 2026

This policy explains how deposits, cancellations and refunds work when you book with us.

Deposits

A deposit is required to confirm your booking and reserve your appointment slot.

Cancelling with 48 hours’ notice or more

Cancel or reschedule at least 48 hours before your booked appointment and you’ll receive a full refund of your deposit.

Cancelling with less than 48 hours’ notice, or no-shows

If you cancel within 48 hours of your appointment, or we’re unable to access your vehicle or carry out the work at the agreed time (for example, no access to water or power, or you’re not available), your deposit is forfeited and non-refundable, as it covers the slot reserved for you.

How to cancel

Contact us as soon as possible by phone on 07522 904149 or email info@cbmobiledetailing.co.uk to cancel or reschedule your booking.

If we need to cancel

If we have to cancel or reschedule your appointment (for example, due to weather or illness), you’ll be offered a full refund of your deposit or a new appointment date, your choice.